African embroidery patterns and designs

 

Gift voucher FAQs

6 - Vouchers

Purchasing Gift vouchers
Gift vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift voucher and it had been released by the Seller, it will be added to your own personal Gift Voucher Account.

Where to find the Gift Voucher Account
Please click the link "Shopping Cart" in the upper right corner of you screen. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email. You may redeem you Gift Voucher on checkout when buying a new product.

How to Send Gift Vouchers
To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page.

When you send a Gift Voucher, you need to specify the following:
* name and surname of recipient.
* valid email address of recipient.
* The amount you want to send. (Please note: You may also send part-amount)
* A short message to the recipient if you wish.

Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Privacy Policy
These personal entries are subject to the Seller's privacy policy.

Buying with Gift Vouchers.
If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store.
At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account.

Please Note : you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase.
If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for the future.

Redeeming Gift Vouchers.
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain a link to redeem the voucher. You will need to Login or Create an Account before you can redeem the Gift Voucher.

There are various ways you can redeem the voucher:

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will the be requested to create an account or Login, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a tick box and button to redeem your Gift Voucher balance against that purchase. Type in your voucher code.

When problems occur.
For any queries regarding the Gift Voucher System, please contact the store by email at angela@activedesign.co.za.
In your correspondence please be very specific about the issue. We would need your customer number, gift voucher code, any error messages and your browser version.

 

Back
 
2019 © Cape Robin Embroidery
African embroidery patterns and designs
Kaiserstr. 97, D-53113 Bonn
Fon +49(0)700-228 53000
Design by Freelance Bonn
Consulting activeDesign
Sponsored by d-urban.net
Cape Robin Embroidery
2019 © Cape Robin Embroidery
African embroidery patterns and designs
Kaiserstr. 97
D-53113 Bonn
Fon +49(0)700-228 53000
http://www.d-urban.net/CapeRobin-Embroidery/